At PitchCraft Motions ("PitchCraft", "we", "our", or "us"), we value your privacy and are committed to protecting the information you share with us.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal information when you visit our website, contact us, or use our services.
Whether you're booking a discovery call, requesting a proposal, or simply browsing our website, we believe your information should be handled responsibly, transparently, and securely.
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Introduction
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit information to us.
This policy applies to our website and to the creative services we provide to clients. It does not apply to third-party websites or services that we link to, which are governed by their own policies.
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Information We Collect
Information You Provide
When you contact us or request our services, we may collect information such as:
- Full name
- Email address
- Phone number
- Company or startup name
- Job title
- Website URL
- Project requirements
- The details you enter when you book a discovery call on our website, including your answers about the project
- Budget information (if voluntarily provided)
- Any files or brand assets you choose to share with us
Information We Collect Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Time spent on pages
- Referral source
- Date and time of visit
This information helps us improve the performance, security, and usability of our website.
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How We Use Your Information
We use your information to:
- Respond to enquiries and support requests
- Schedule discovery calls and meetings
- Prepare proposals and quotations
- Deliver our creative and animation services
- Communicate project updates
- Process invoices and payments
- Improve our website and services
- Analyze website performance
- Detect fraud or security issues
- Comply with applicable legal obligations
We only use your information for purposes that are relevant to providing and improving our services.
Marketing Communication
Where you have requested information from us or engaged our services, we may send you occasional updates about our work, offers, and availability. Every marketing email includes an unsubscribe link, and opting out of marketing does not affect the service communication required to deliver an active project.
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Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, loss, or disclosure. However, no online system can guarantee complete security.
You share information with us at your own discretion, and you are responsible for keeping any credentials or access you hold to shared project files secure.
007
Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, including to deliver an active project, maintain our business records, resolve disputes, and comply with legal, tax, and accounting obligations. In practice this means:
- Enquiry, proposal, and quotation data — 24 months from our last contact with you
- Active project files, brand assets, and correspondence — for the duration of the project and 3 months after final delivery
- Final delivered videos — 3 months after delivery. After that we may no longer be able to re-supply files, so please keep your own copies
- Invoices and financial records — 3 months after the project closes, unless tax or accounting law requires us to keep them for longer
- Marketing contact details — until you unsubscribe, and for up to 12 months afterwards so we can honour your opt-out
When a retention period ends, we delete the information or anonymise it so it can no longer be linked to you.
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Your Privacy Rights & Choices
Depending on where you live, you may have some or all of the following rights over the personal information we hold about you:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct information that is inaccurate or incomplete
- Deletion — ask us to delete your personal information, subject to records we are legally required to keep
- Objection and restriction — object to, or ask us to limit, certain processing of your information
- Portability — request your information in a portable, machine-readable format
- Withdraw consent — withdraw consent at any time where our processing relies on it
- Opt out of marketing — unsubscribe from marketing email at any time using the link in any such message, or by contacting us directly
To exercise any of these rights, contact us using the details at the end of this policy. We may need to verify your identity before acting on a request. We aim to respond to every verified request within 30 days, and within one month where the UK or EU GDPR applies.
Which Laws Apply
We operate from Pakistan and work with clients internationally, including across the United States, the United Kingdom, and Europe. The rights available to you depend on where you are located:
- Pakistan — we handle personal information in line with applicable Pakistani law, and will align this policy with the Personal Data Protection Act once it is enacted and in force.
- United States — residents of California and of other states with comprehensive privacy laws may have the right to know what we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
- United Kingdom and European Economic Area — the UK GDPR and the EU GDPR apply to how we handle your information. The legal bases we rely on, and how to complain to your regulator, are set out below.
If You Are in the UK or the EEA
We only use your personal information where the law allows it. The legal bases we rely on are:
- Contract — to respond to your enquiry, schedule calls, prepare quotations, and deliver the services you have asked us for
- Legitimate interests — to run and secure our website, keep business records, and tell existing contacts about closely related services, where those interests are not overridden by your rights
- Consent — where we ask for it, for example before any optional analytics or marketing technology is used. You can withdraw consent at any time
- Legal obligation — to keep the records that tax and other laws require
You have the right to lodge a complaint with a data protection authority: in the United Kingdom, the Information Commissioner's Office (ico.org.uk); in the EEA, the authority in the country where you live or work. We would appreciate the chance to resolve your concern first, so please contact us.
009
International Data Transfers
We are based in Pakistan, and the service providers listed above operate infrastructure in the United States, the European Union, and the United Kingdom. Your information may therefore be stored or processed outside the country in which you live, in jurisdictions whose data protection laws differ from your own.
Where information is transferred out of the United Kingdom or the European Economic Area, we rely on the transfer mechanisms our providers make available, including the Standard Contractual Clauses and the UK International Data Transfer Addendum. Whatever route your information travels, we take steps to ensure it remains protected in line with this policy.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, our tools, or applicable law. The latest version will always be available on our website, with the updated effective date shown at the top of this page.
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Contact Us
If you have questions about this Privacy Policy, or you would like to exercise any of the rights described above, please contact us:
- PitchCraft Motions
- Email: team@pitchcraftmotions.com
- Website: www.pitchcraftmotions.com
- Registered address: Bahria Innovation Center, E-8, Islamabad, Pakistan
Privacy enquiries sent to the address above reach the person responsible for handling them. If you are not satisfied with our response, you may raise the matter with the data protection authority in your country.