TERMS & CONDITIONS

001

About Us

PitchCraft Motions is a creative agency specializing in high-converting explainer videos, product demonstrations, motion graphics, and visual storytelling for AI startups, SaaS companies, and technology businesses.

We operate from Pakistan and work with clients internationally, including across the United States, the United Kingdom, and Europe. The contracting party under these Terms is:

• Business name: PitchCraft Motions
• Registered address: Bahria Innovation Center, E-8, Islamabad, Pakistan

002

Scope of Services

Our services may include, but are not limited to:

• Explainer Videos
• Product Demo Videos
• Motion Graphics
• Storyboarding
• Scriptwriting
• Custom Illustration
• Voiceover Coordination
• Sound Design
• Video Editing
• Creative Consultation

The scope of each project is defined in the proposal, quotation, or package selected by the client.

003

Project Workflow

Our standard production process includes:

• Discovery & Strategy
• Research & Script Development
• Script Approval
• Storyboarding
• Illustration & Design
• Animation
• Voiceover & Sound Design
• Client Revisions
• Final Delivery

Project timelines begin only after all required information, branding assets, and the initial payment have been received.

004

Payments

A non-refundable upfront payment of 50% is required before project onboarding and production begin. The remaining 50% must be paid before the delivery of final project files.

Unless otherwise agreed in writing:

• All prices are quoted and payable in US dollars (USD).
• Invoices are payable within 7 days of the invoice date.
• The payment method for each project is confirmed on its invoice.
• Work may be paused on any project whose invoice is more than 7 days overdue, and resumed once payment clears.
• Late payments may delay project timelines.
• Any applicable taxes, bank charges, transaction fees, or payment processing fees associated with the project are the responsibility of the client unless otherwise agreed in writing.

005

Revisions

Each project includes the number of revision rounds specified in the selected package.

A revision is intended to refine previously approved work and does not include creating entirely new concepts or redesigning approved stages.

Examples of changes outside the agreed scope include:

• Rewriting an approved script
• Requesting a different animation style
• Adding new scenes
• Changing branding after approval
• Significant content changes after production has begun

Such requests may require a revised quotation and additional production time.

006

Client Responsibilities

The client agrees to:

• Provide accurate project information.
• Supply brand assets they have the legal right to use.
• Review deliverables promptly.
• Consolidate feedback whenever possible.
• Respond within reasonable timeframes to avoid delays.

Delays in communication or approval may extend the agreed delivery timeline.

007

Intellectual Property

Unless otherwise agreed in writing:

• PitchCraft Motions retains ownership of all working files, drafts, concepts, creative processes, production methods, templates, workflows, design assets, and other materials created or used during the production process until full payment has been received.
• Upon receipt of full payment, the client receives commercial usage rights to the final approved deliverables for their business, marketing, and promotional purposes.
• Ownership of internal production assets, including but not limited to creative methods, templates, workflows, project structures, reusable assets, and production techniques, remains with PitchCraft Motions unless ownership transfer is explicitly agreed through a separate written agreement.
• Editable source files, including but not limited to After Effects, Illustrator, Photoshop, or other project files, are not included by default and will only be provided if specifically mentioned in the selected package, proposal, quotation, or written agreement.
• PitchCraft Motions reserves the right to display completed projects, final deliverables, and selected excerpts within its portfolio, website, social media channels, and marketing materials unless a written confidentiality agreement or non-disclosure agreement states otherwise.

008

Confidentiality

We understand that many of our clients operate in competitive industries. Any confidential business information shared with us during the course of a project will be treated as confidential and used solely for the purpose of delivering the agreed services.

This obligation does not apply to information that:

• Is publicly available.
• Was already known to us before disclosure.
• Is required by law to be disclosed.

009

Project Timelines

Estimated delivery dates are provided in good faith. Delivery schedules may change due to:

• Late client feedback
• Delayed asset submission
• Scope changes
• Force majeure events
• Payment delays

Project timelines automatically adjust when client response times exceed agreed review periods.

010

Project Suspension

Projects with no client communication for more than 30 consecutive days may be placed on hold.

If a project remains inactive for an extended period, additional onboarding or scheduling fees may apply before work resumes.

011

Cancellations & Refunds

If the client chooses to cancel a project:

• Payments already made cover work completed up to the cancellation date.
• Completed creative work remains the intellectual property of PitchCraft Motions unless otherwise agreed.
• Refund requests are assessed based on the production stage at the time of cancellation.

Refund Schedule

The 50% upfront payment is non-refundable once onboarding has begun, as stated in section 4. Where a client has paid more than that deposit, the refundable portion of the additional amount is determined by the stage production has reached on the date we receive written notice of cancellation:

• Before any work has started — full refund of amounts paid above the deposit
• During discovery and script development, before script approval — 50% of amounts paid above the deposit
• After script approval, during storyboarding — 25% of amounts paid above the deposit
• Once illustration or animation has begun — no refund, as the work is substantially complete

Cancellations must be submitted in writing to team@pitchcraftmotions.com and take effect on the date we receive them. Approved refunds are processed within 14 days, to the original payment method.

012

Limitation of Liability

While we strive to deliver high-quality creative services, PitchCraft Motions does not guarantee specific business outcomes, including but not limited to:

• Increased sales
• Investor funding
• Marketing performance
• Website conversions
• Advertising results

Our liability is limited to the amount paid by the client for the specific project giving rise to the claim, to the extent permitted by applicable law.

013

Website Use

Users agree not to:

• Use our website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Copy, reproduce, or redistribute website content without permission.
• Upload malicious software or interfere with website functionality.

014

Third-Party Services

Our website and services may integrate with third-party providers such as payment processors, scheduling tools, analytics platforms, cloud storage, or communication services. Their use is governed by their respective terms and privacy policies.

For information about how we collect, use, and protect personal information, please review our Privacy Policy.

015

Changes to These Terms

PitchCraft Motions may update these Terms & Conditions from time to time. The latest version will always be available on our website, with the updated effective date shown at the top of this page.

016

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan, unless otherwise agreed in writing. The courts of Islamabad, Pakistan shall have jurisdiction over any dispute arising out of or in connection with them.

Nothing in this section removes any protection available to you under the mandatory consumer law of your own country of residence.

Resolving Disputes

Before either party commences legal proceedings, both agree to attempt to resolve the dispute in good faith through direct discussion for a period of 30 days from the date it is first raised in writing. Most disagreements about creative work are resolved faster this way than through any formal process.

017

Contact

For any questions regarding these Terms & Conditions, please contact us:

• PitchCraft Motions
• Email: team@pitchcraftmotions.com
• Website: www.pitchcraftmotions.com